Wabo Casino Privacy Policy – Player Data Protection in Malaysia

1Personal Data We Collect

Wabo Casino collects various categories of personal data depending on how you interact with our platform. Below is a full breakdown of the types of data we may collect:

Account Registration Data:

• Full name as it appears on your official identification document
• Date of birth for age verification (18 and above)
• An active email address used as your primary account identifier
• A valid Malaysian mobile number for verification and important communications
• Your chosen username and encrypted password

Financial & Transaction Data:

• Registered payment method details — Touch 'n Go eWallet account number, GrabPay, Boost, ShopeePay, bank account number for DuitNow and FPX
• Full deposit and withdrawal history including date, time, amount, and method
• Historical betting and game records for audit and dispute resolution purposes

Identity Verification Data (KYC):

• A valid copy of your Malaysian MyKad or passport when required for verification
• Proof of current address (utility bill, bank statement) in certain circumstances
• A selfie or facial photo for identity verification when required

Technical & Usage Data:

• IP address, browser type, operating system, and device information
• Platform activity logs — pages visited, session duration, in-game actions
• General location data (state/city) based on IP address
• Cookie data and similar tracking technologies (see Section 5)

2How Data Is Collected

Personal data is collected through several channels as you interact with the Wabo Casino platform:

• Directly from You: During account registration, you provide basic information voluntarily. Additional data is collected during the KYC process, when you contact customer support, or when you update your account profile.
• Automatically During Use: Our servers automatically record technical data whenever you access the platform — including IP address, device information, and activity logs. This occurs every session without any additional action on your part.
• Via Cookie Technology: Cookies and similar technologies collect information about your usage patterns to improve the platform experience and for internal analytics purposes.
• From Payment Providers: When you make a deposit via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the respective payment provider may share basic transaction information with us for verification and compliance purposes.
• From Game Providers: Third-party game providers that host games on our platform may transmit game session data to us for record-keeping and dispute resolution purposes.

3How We Use Your Personal Data

The data we collect is used for the following purposes. Each purpose has a valid legal basis under Malaysia's PDPA:

Marketing communications — such as promotional emails, new bonus notifications, or the latest game updates — are only sent to players who have given their consent. You may withdraw this consent at any time through your account settings or by contacting customer support Wabo Casino with no impact on any other services you receive.

4Data Sharing with Third Parties

Wabo Casino does not sell player personal data. However, in the course of operating the platform, we need to share certain data with the following categories of third parties, under strict data protection agreements:

• Payment Processors: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow providers, and banks that support FPX (Maybank2u, CIMB Clicks, and others) receive the transaction information required to process your deposits and withdrawals. This sharing is limited to the minimum necessary to carry out financial transactions.
• Game Providers: Companies such as Pragmatic Play, PG Soft, Evolution Gaming, Microgaming, and NetEnt receive game session identifiers to run games and verify outcomes. They do not receive your full personally identifiable information beyond what is technically necessary.
• Technical Service Providers: Cloud service providers, cybersecurity firms, and technical infrastructure providers that help us operate the platform may have access to data stored within their systems. All such providers are bound by strict data protection agreements with Wabo Casino.
• Legal Authorities: Wabo Casino will disclose personal data to Malaysian government authorities or law enforcement when required to do so by court order, lawful enforcement directive, or mandatory compliance obligation.

5Cookies, Tracking Technologies & Analytics

Wabo Casino uses cookies and similar tracking technologies to keep the platform running smoothly, enhance the user experience, and understand usage patterns. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for the platform to function — including login sessions, language preferences, and security features. They cannot be disabled without affecting core platform functionality.
• Functional Cookies: Saves your preferences such as game sound settings, default bet amounts, and display options to provide a more personalised experience during your gaming sessions.
• Analytics Cookies: Helps us understand how players use the platform — which pages are visited most, where players encounter difficulties, and how the navigation flow can be improved. This data is collected in aggregate and is not linked to any individual's identity.
• Marketing Cookies: Used to display relevant Wabo Casino promotional information to you. You can opt out of marketing cookies through your browser settings without affecting the core functionality of the platform.

You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may cause certain platform features to not work correctly. For more information on managing cookies in your browser, refer to the help section of Chrome, Firefox, or Safari, whichever you use.

6Data Security Measures

Wabo Casino implements a comprehensive set of technical and organisational safeguards to protect players' personal data from unauthorised access, loss, damage, or disclosure:

• Transmission Encryption: All data in transit between your device and our servers is encrypted using TLS 1.3 with AES-256 encryption — the same standard applied by international investment banks.
• Storage Encryption: Sensitive data such as passwords is never stored in plain text. All passwords are hashed using a modern, irreversible cryptographic algorithm.
• Layered Access Controls: Internal staff access to player data operates on a minimum-privilege basis — each staff member can only access the data required for their specific job function, and every access is logged.
• Threat Monitoring & Detection: Our security systems monitor platform activity around the clock to detect and respond to suspicious access attempts, cyberattacks, and other anomalies in real time.
• Regular Security Audits: Wabo Casino conducts independent security audits on a regular basis to identify and address vulnerabilities before they can be exploited.
• Environment Separation: Live production data is fully segregated from development and testing environments, ensuring that no real player personal data is exposed during development work.

7Data Retention & Deletion

Wabo Casino does not retain your personal data indefinitely. Retention periods are determined by the purpose of collection and applicable legal requirements:

• Active Account Data: Retained for as long as your account is active and for 12 months after your last session, to allow for account reactivation if needed.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with Malaysia's accounting and AML legal requirements.
• KYC Documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later, in line with compliance requirements.
• Game Session Logs: Retained for a minimum of 5 years for audit, dispute resolution, and compliance purposes.
• Support Communication Data: Live chat conversations and support tickets are retained for 2 years for quality control purposes and dispute reference.
• Technical Data & Server Logs: Technical logs are retained for 90 days for troubleshooting and security purposes.

Once the retention period expires and there is no legal obligation to continue storing the data, it will be securely deleted or anonymised. This deletion process is carried out systematically and is irreversible.

If you close your Wabo Casino account, we will process your data deletion request within 30 days — except for data that must be retained for legal reasons, such as the transaction records and KYC documents noted above.

8Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Wabo Casino's policies, you have the following rights regarding your personal data:

To exercise any of the rights above, contact our data protection team by email at support@wabocasino.best with the subject line "PRIVACY RIGHTS REQUEST", along with the specific details of your request and your account number for identity verification. We will acknowledge receipt within 3 business days and resolve the request within the timeframe stipulated by the PDPA.

9Child & Minor Protection

Wabo Casino is a platform designed exclusively for adults aged 18 and above. We maintain a zero-tolerance approach to underage participation.

Our platform does not knowingly collect personal data from individuals under 18 years of age. All registration applicants are required to confirm they are 18 or older during the sign-up process. Wabo Casino also conducts periodic age checks and may request official identity document verification when necessary.

If you are a parent or guardian who believes your child under the age of 18 has registered an account with Wabo Casino without your consent, please contact us immediately at support@wabocasino.best. Once your identity as a parent or guardian is verified, we will investigate and close the account, and delete all associated data as promptly as possible.

10Changes to This Privacy Policy

Wabo Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, relevant legislative changes, or platform improvements.

When we make material changes to this Privacy Policy — meaning changes that significantly affect how we use your data — we will:

• Sending email notifications to all registered players at least 14 days before the changes take effect
• Displaying an in-platform notice the first time you log in after the changes
• Updating the "Last Updated" date at the top of this page

For minor changes that are clarifications or technical corrections with no material impact on your privacy rights, we may update the policy without a separate notification, though the last-updated date will always be revised accordingly.

Continued use of the Wabo Casino platform after any policy change takes effect will be considered acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account before they take effect.

11Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by Wabo Casino, we encourage you to reach out to us directly:

• Email: support@wabocasino.best — use the subject line "PRIVACY INQUIRY" or "PRIVACY RIGHTS REQUEST" to be routed to the right team promptly
• Live Chat: Available on the platform 24/7 — ideal for general policy enquiries or to report urgent concerns
• Response Time: We are committed to acknowledging all privacy enquiries within 3 business days and providing a full response within 21 days

If you are not satisfied with how we have handled your privacy enquiry or complaint after contacting us directly, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Multimedia.